In 2012, during the Specialized Dealer Event in Colorado, I presented idea on process, scheduling, sponsorship and more to over 400 independent bicycle retailers. It's 45 minutes long.
- David Lee Roth and brown M&Ms
- Being anecdotal vs being analytic
- Data on the cycling industry
- How much is your tune-up?
- Job design and checklists
- Scheduling staff
- On the fly repairs vs check-in repairs
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