Uncommon Service, 2012 (Audio)

In 2012, during the Specialized Dealer Event in Colorado, I presented idea on process, scheduling, sponsorship and more to over 400 independent bicycle retailers. It's 45 minutes long.

Bicycle Retailer and Industry News covered the presentation as well and in full disclosure I borrowed the "brevity, levity, and repetition" from Daniel Pink

Topics covered:

  • David Lee Roth and brown M&Ms
  • Being anecdotal vs being analytic
  • Data on the cycling industry
  • How much is your tune-up?
  • Job design and checklists 
  • Scheduling staff
  • On the fly repairs vs check-in repairs


Thanks for taking the time to read this far. If you found value in this piece would you please consider sharing it on social? Thanks again. Donny